World-Class Support Tailored to Your Needs

Subject Matter Expertise

We partner with you to start your cryo-EM laboratory

To support the drastic increase in the number of cryo-EM systems installations, we are expanding our application support and field service teams. We partner with you throughout the implementation process of your cryo-EM lab, offering assistance, training, and the ongoing support you need to maximize your investment.

Onsite training and remote support

Our team of more than 30 highly-skilled application specialists provide prompt, efficient, and knowledgeable support throughout all phases of your research with cryo-EM.

We offer comprehensive support from sample preparation to data processing, ensuring you get the most from your cryo-EM equipment from day one.

Our customer-oriented application experts help you increase your technical proficiency through:

  • Onsite training and remote support, with flexible scheduling to meet your needs.
  • A comprehensive training plan adaptable to meet your specific research requirements.
  • Ongoing follow-up and support as you implement your training plan.

Learn more about our support options »

Onsite training and remote support
Ongoing support to accelerate your success

Ongoing support to accelerate your success

To help you achieve outstanding scientific results as fast as possible, we offer Accelerate and Advance; these integrated service and applications support portfolios provide comprehensive support and frequent service touchpoints throughout the warranty period and beyond.

Accelerate ensures you receive optimal support during the warranty period with site preparation guidance, workflow validation and on-site consultation. After this, our Advance portfolio continues the innovate support features of Accelerate along with on-site maintenance and spare parts when needed. 

Additional technology-driven support includes the Remote Monitoring service and RAPID remote support. These help you avoid unplanned downtime and help you optimize system utilization and performance.

Learn about our Service Portfolio for Life Science »

Learn how we support your cryo-EM adoption (pdf)

We have established several different ways to support a successful start with cryo-EM, creating a reliable partnership for technical and applications solutions. Fill out the form below to download our Access to Expertise Guide and Service Portfolio for Life Sciences.

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