Ongoing support to accelerate your success
To help you achieve outstanding scientific results as fast as possible, we offer Accelerate and Advance; these integrated service and applications support portfolios provide comprehensive support and frequent service touchpoints throughout the warranty period and beyond.
Accelerate ensures you receive optimal support during the warranty period with site preparation guidance, workflow validation and on-site consultation. After this, our Advance portfolio continues the innovate support features of Accelerate along with on-site maintenance and spare parts when needed.
Additional technology-driven support includes the Remote Monitoring service and RAPID remote support. These help you avoid unplanned downtime and help you optimize system utilization and performance.
Learn about our Service Portfolio for Life Science »